Planned Service Maintenance on April 15 in AWS US and AWS EU Stacks

Information about planned maintenance on April 15, 2023

Regrettably, we were unable to upgrade all necessary databases during the previous planned service disruption. Due to a strict deadline imposed by our service provider (AWS), we must carry out another service disruption for maintenance purposes.

This maintenance will impact both the AWS US and AWS EU stacks.

It is scheduled for Saturday, April 15, 2023,

  • between 07:00 and 08:00 UTC for the AWS EU stack, and
  • between 09:00 and 10:00 UTC for the AWS US stack.

During this time, Storage jobs will be paused or delayed, and the platform will be unavailable for a brief period (approximately 5 minutes). The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs.

We sincerely apologize for any inconvenience caused and appreciate your understanding.