Limited Service Disruption for AWS US and EU Stacks on Friday, December 29

Information about planned service disruption on December 29, 2023.

Due to necessary database upgrades to our AWS US and EU stacks, a limited service disruption will take place on December 29:

  • 13:00–14:00 UTC (14:00–15:00 CET) for the AWS EU stack
  • 15:00–16:00 UTC (07:00–08:00 PDT) for the AWS US stack

We anticipate the duration of the disruption will be approximately 15 minutes, but it should not exceed 60 minutes. Hopefully, this will be resolved before you return from your lunch or coffee break.

During this period, Storage jobs, Queue v1 and Orchestration (in projects with Queue v1) processing will stop, and new jobs will be delayed until the upgrade is completed. All running jobs will be paused but will resume after the upgrade. The platform will be unavailable for approximately 5 minutes. The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs or Queue v1 jobs.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays.

We apologize for any inconvenience caused and thank you for your understanding.